Cancellation and Refund Policy

This policy explains how subscription cancellation, plan changes, failed payments, and refund handling work for Paper Maker, a software service operated by AksharX.

1. Billing Model

Paper Maker currently uses manual plan purchases and manual renewals. A monthly or annual plan is activated only after a successful payment. At present, the Service does not automatically charge your saved payment method for recurring renewals unless explicitly introduced in a future version.

2. Cancellation

You may cancel an active subscription from inside the app where the cancellation option is available.
When you cancel, your subscription status changes to cancelled, but your access continues until the end of the already-paid billing period.
Cancellation stops future paid continuation for that plan period, but it does not reverse or partially refund the payment already completed for the current term.

3. Renewals and Upgrades

Renewal currently requires a new checkout flow through the pricing page or the in-app upgrade and renew actions.
If you upgrade during an active period, the new plan will apply according to the payment and activation logic then in force in the Service.
Displayed plan price, limits, duration, and usage windows at the time of checkout govern that purchase.

4. Refunds

Except where required by applicable law, subscription fees are generally non-refundable once payment has been successfully processed and plan access has been activated. Refunds are not ordinarily provided for:

change of mind after successful activation,
partial use of the plan period,
failure to cancel before the end of the paid period, or
pricing misunderstandings where the plan details were clearly shown before payment.

5. Payment Failures and Duplicate Charges

If a payment fails, the subscription is not considered activated unless the server-side verification succeeds.
If money is debited but the plan is not activated due to a genuine technical issue, contact us with your transaction details for review.
If a duplicate charge occurs for the same intended purchase due to payment-gateway or technical malfunction, we will investigate and, where confirmed, process an appropriate correction or refund.

6. Trial Plans

Free trial access does not create a refund right because no subscription fee is charged for the trial itself. Once a paid plan is purchased after the trial, the paid-plan billing and refund rules in this policy apply.

7. How to Request Billing Review

Please email the following details if you believe there has been a billing error:

registered email address,
transaction date and amount,
Razorpay payment ID or order ID if available, and
a brief explanation of the issue.

Contact: grievance@papermaker.in

8. Consumer Rights

Nothing in this policy limits any non-waivable rights available to you under applicable law. If a refund or remedy is required by law, this policy will be interpreted subject to that legal requirement.

9. Related Documents

Please also review our Terms of Service and Privacy Policy.

2. Cancellation

You may cancel an active subscription from inside the app where the cancellation option is available.

When you cancel, your subscription status changes to cancelled, but your access continues until the end of the already-paid billing period.

Cancellation stops future paid continuation for that plan period, but it does not reverse or partially refund the payment already completed for the current term.

3. Renewals and Upgrades

Renewal currently requires a new checkout flow through the pricing page or the in-app upgrade and renew actions.

If you upgrade during an active period, the new plan will apply according to the payment and activation logic then in force in the Service.

Displayed plan price, limits, duration, and usage windows at the time of checkout govern that purchase.

4. Refunds

change of mind after successful activation,

partial use of the plan period,

failure to cancel before the end of the paid period, or

pricing misunderstandings where the plan details were clearly shown before payment.

5. Payment Failures and Duplicate Charges

If a payment fails, the subscription is not considered activated unless the server-side verification succeeds.

If money is debited but the plan is not activated due to a genuine technical issue, contact us with your transaction details for review.

If a duplicate charge occurs for the same intended purchase due to payment-gateway or technical malfunction, we will investigate and, where confirmed, process an appropriate correction or refund.